INTRODUCTION
Welcome to Rug Cleaning Innovations, your premier destination for high-quality rug cleaning soaps designed specifically for rug cleaning businesses. Our commitment is to ensure that your experience with us is seamless from the moment you place your order until it arrives at your doorstep. This shipping policy outlines our practices and procedures to make your shopping experience as transparent and hassle-free as possible.
SHIPPING REGIONS
Rug Cleaning Innovations ships to locations within the United States, including Alaska and Hawaii. We also offer international shipping to selected countries. Please contact our customer service team for more information about international shipping options.
SHIPPING COSTS
Shipping costs are calculated based on the weight of the order, the shipping method selected, and the destination address. We strive to offer competitive shipping rates and may offer free standard shipping on qualifying orders over a certain amount within the continental United States. Shipping costs for international orders and expedited shipping options will be provided at checkout.
PROCESSING TIMES
Orders are processed within 1-2 business days. Processing time is separate from the shipping time and does not include weekends or holidays. During high demand periods, processing times may be longer, and customers will be notified accordingly.
SHIPPING METHODS AND DELIVERY TIMES
Standard Shipping: Estimated delivery within 5-7 business days after processing.
Expedited Shipping: Estimated delivery within 2-3 business days after processing.
International Shipping: Delivery times vary based on the destination country and customs processing times.
Please note that delivery times are estimates and are not guaranteed, as they may be affected by factors beyond our control, such as weather conditions or carrier delays.
ORDER TRACKING
Once your order is shipped, you will receive an email with tracking information, allowing you to monitor your shipment's progress to your door.
DAMAGED OR LOST PACKAGES
Rug Cleaning Innovations takes great care in packing orders, but in the rare event that your order arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund according to our Return Policy.
INTERNATIONAL SHIPMENTS
For international orders, customers are responsible for all import duties, taxes, and any other customs-related fees. We recommend contacting your local customs office for detailed information before placing an order.
CHANGES TO SHIPPING ADDRESSES
We understand that errors can occur when entering shipping information. If you need to change the shipping address after your order has been placed, please contact us as soon as possible. We cannot guarantee that the change can be made once an order is in processing, but we will do our best to accommodate your request.
CONTACT US
For any questions or concerns regarding your order or our shipping policy, please contact our customer service team. We are here to help make your experience with Rug Cleaning Innovations as smooth and satisfying as possible.
Thank you for choosing Rug Cleaning Innovations for your rug cleaning needs. We look forward to serving you.